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Client Feedback Survey: A Summary
We believe that in order to grow, we need to retain clients as well as acquire new ones. We had a feeling our clients were satisfied with our service, evidenced by our regular online feedback survey which was giving us positive feedback and a high NPS (net promoter score). However, we wanted to gather more…
Read MoreAdd value to your members by offering them an MOT
The recent introduction of the enhanced digital Midlife MOT by the UK Government represents an essential change in the way retirement planning is approached. As the dynamics of work and life expectancy continue to progress, this action focuses on leading people of ages between 40 and 50 towards a more stable and prepared future. Louise…
Read MoreAssure UK’s Audit team have been awarded the Pension Protection Fund’s (PPF) Trustmark
The Pension Protection Fund recognises the expertise and high level of service that firms such as ourselves provide. There are currently 29 panel firms working across six specialist panels. We are on the Audit Services Panel of which there are only 4 firms in the UK so we are very proud of this achievement. We…
Read MoreStrengthening Resilience in Liability Driven Investment Funds: A Regulatory Requirement
In the continuously developing environment of financial markets, the resilience of investment funds continues to be a predominant concern for both regulators and investors alike. This concern was accentuated in the past months by united statements from Central Bank of Ireland (CBI) and the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg, collectively identified…
Read MoreTrustees must not lose focus on protecting savers from economic volatility
Signs of recovery within some financial markets have emerged following last year’s economic turmoil; with the average loss in pension since the UK Government’s ‘Mini-budget’ being 4%, Trustees should remain focused on protecting their savers from economic volatility. Recent months have seen UK equities balance in value, but rising interest rates and high inflation continue…
Read MoreSupporting DC Members
Amongst concerns that the value of some defined contribution (DC) pots has fallen, The Pensions Regulator (TPR) released a statement in January 2023 stating that savers must be supported during economic volatility. With the rising cost of living, savers under financial stress may be more susceptible to pension scams and fail to make long-term decisions…
Read MoreAssure UK Client Listening Feedback – Applying Client Feedback
Our last couple of blogs have featured our client listening programme. There’s little point in carrying out a listening exercise if you’re not going to make any changes as a result of the feedback and we want to show our clients we truly listened to them so here’s what we’ll be doing differently as a…
Read MoreClient Listening Exercise – What did we learn?
Assure UK recently posted about the client listening exercise we undertook which checked-in on our service levels and put us in a position to be better prepared to support our clients through their future challenges. We had no reason to think our clients weren’t happy but nevertheless, this was an important commitment to us and our…
Read MoreAssure UK Client Listening Feedback
We believe that in order to grow, we need to retain clients as well as acquire new ones. We had a feeling our clients were satisfied with our service, evidenced by our regular online feedback survey which was giving us positive feedback and a high NPS (net promoter score). However, we wanted to gather more…
Read MoreWhat challenges do Trustees face in 2023?
Trusteeship is a critical aspect of the pension industry, and it is becoming increasingly important in the current landscape. Pension scheme trustees are responsible for overseeing the management and administration of pension schemes and ensuring that members’ interests are protected. As the industry moves into 2023 there are a number of issues that are making…
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