Our last couple of blogs have featured our client listening programme. There’s little point in carrying out a listening exercise if you’re not going to make any changes as a result of the feedback and we want to show our clients we truly listened to them so here’s what we’ll be doing differently as a result.
We’ll soon publish Assure UK’s client service standards as part of a welcome pack, so current and potential clients know what to expect when working with and team members know what’s expected of them. This is particularly important as we grow because we want to maintain a consistently high level of service for all clients, no matter which Assure UK team they’re engaging.
When relevant and appropriate, we’ll be taking to clients about the broad range of services we offer so we become a ‘one stop shop’ for pension funds for audit, assurance and accounting services. We hope that having a single provider will save our clients time and budget and give them peace of mind they’re receiving not only technically excellent advice, but a fantastic service too.
We’ll be seeking more opportunities to highlight and promote best practice among our clients for the betterment of the wider pension audit and assurance industry. The client listening exercise gave us an opportunity to find out what ‘hot topics’ are at the front of our clients’ minds so we can create content which is relevant and interesting.
If you’re reading this and are frustrated with the service you get from your current auditor, there is another way – please do get in touch.